Mattresses

How long does it take to get my new mattress after purchasing?

We know once you make a purchase you’ll be excited to get your T&N goodies, so our team (and shipping partners) will be working diligently to process and deliver orders as soon as possible.

Standard shipping is available for free everywhere in the contiguous United States through FedEx Ground. Most shipping times are within 2-7 business days depending on supply, weather, and holidays.

We also offer White-Glove Delivery for $150. This experience includes in-home setup of your new mattress and haul away of your old one.

The shipping estimates provided on our website are up-to-date and to the best of our knowledge. We expect most customers to receive their orders within the timeframes listed at checkout; however, we are unable to set or guarantee delivery dates through FedEx Ground, especially during high volume periods.

What size mattress should I choose?

When it comes to choosing the right bed mattress size, you’ll want to consider not only the space available in the room but how many people will share the bed and how tall the actual sleepers are. Among the most common sizes are Twin, Twin XL, Full, Queen, King and California King. Each size offers specific benefits based on individual needs. The Twin XL and California King cater to our taller sleepers. Queens are incredibly popular due to their versatility and affordability. However, if you are a couple who shares a bed with kiddos and/or fur babies and you have the extra space in your bedroom, you might want to consider a King. If you would like more detailed information on bed sizes, visit our comprehensive size guide.

All Tuft & Needle’s come in Twin, Twin XL, Full, Queen, King, and Cal King. The T&N Original is 9.5 inches tall, while the Mint is 11.5 inches tall and the Mint Hybrid is 12 inches tall.

The dimensions for the sizes are as follows:

Twin size: 39W x 75L

Twin XL size: 39W x 80L

Full size: 54W x 75L

Queen size: 60W x 80L

King size: 76W x 80L

Cal King size: 72W x 84L

Do I need a box spring?

The short answer is no, a box spring is not required, and you do not need to replace your current box spring if it is still in good condition.

However, continuous support is essential. Whether you opt for platform bed frames, slatted frames, bunky boards, or even an adjustable frame, they all offer proper support without the need for a box spring. Just ensure that the gap between individual slats is less than 5 inches to maintain optimal support.

If your frame lacks adequate support, such as with a metal frame or a platform bed that has slats spaced more than 5 inches apart, you should consider purchasing a box spring alternative like our box foundation separately.

For more insights on this subject and to learn more about the differences between a box spring and a foundation, visit our blog here.

What is T&N Adaptive Foam?

Tuft & Needle uses T&N Adaptive® foam, which is a type of poly-foam that is unique to our company. It provides amazing support and body contouring and is comfortable for any sleep position (back, stomach and side sleepers).

T&N Adaptive® foam is open-celled by nature, which means that heat and air can flow through the product more easily. This helps you to sleep cooler. The Original and Mint are especially good at motion isolation, which limits motion transfer so that when your partner gets out of bed or is switching positions, you feel it less.

Learn more about Adaptive foam.

Do Tuft and Needle foam mattresses use fiberglass or flame retardants?

All the Tuft & Needle Original, Mint, and Mint Hybrid components contain no fiberglass.

The fire barrier consists of a polyester and cotton blend knit fabric that has been treated with a food-grade salt. It meets the requirements of both the 1633 (open flame) and 1632 (cigarette) burn tests.

What is the 100-Night Sleep Trial and how do mattress-in-a-box returns work?

Our 100-Night Sleep Trial is our opportunity for you to try our mattress for 100 nights and fully make up your mind. Every customer is offered a 100-Night Sleep Trial on almost all of our products because we believe that you should be able to have plenty of time to really decide whether our products work for you.

We try to make our returns as simple and easy for our customers as possible. If you were to decide you didn’t like one of our mattresses, you would simply reach out to our Customer Experience team (via email, phone or chat). We’ll find a donation location for you, but you’re welcome to donate to any organization in the United States you’d like to support. If we’re unable to find a donation location in your area, we'll coordinate with a 3rd party pickup service free of charge. After your mattress is donated, you will upload a scanned or photographed copy of your donation receipt using a link we provide. We'll process your refund after receiving the donation receipt. It takes 5-10 business days for your refund to return to your payment card or account.

Read more about our 100-Night Sleep Trial.

Do you offer financing options?

Yes! We have partnered with Affirm to offer financing or pay-over-time options for our customers. At checkout, you will be given the option to pay through Affirm. If approved, you will be given loan options for 3, 6, or 12 months. All interest is provided up front, there are no hidden fees, and only a soft credit check is done through Affirm's system for approval. After you've confirmed your choice, you will be redirected back to our website to complete checkout. That's all there is to it!

For returns and cancellations, refunds will be processed through Affirm and posted to your Affirm account. Refunds will be processed within 3-10 business days. Keep in mind the interest charge will not be refunded.

Please note that financing through Affirm is not available in West Virginia and Iowa.

Learn more about financing a mattress and why we chose to partner with Affirm.

What does the 10-Year Warranty cover?

We stand behind our products and offer a 10-year limited warranty to prove it. This warranty is limited to material defects resulting from defective materials or workmanship. Read more about our mattress warranty.